Frequently Asked Questions
Everything you need to know about your Arencia beauty journey.
How long does international shipping take?
We offer global shipping from our headquarters. Delivery typically takes 5-10 business days depending on your location and local customs processing.
Are Arencia products suitable for sensitive skin?
Yes, our products are formulated with premium botanical extracts and are dermatologically tested to ensure they are gentle yet effective for all skin types, including sensitive skin.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. Please contact our customer support team to initiate a return request.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products cruelty-free?
Absolutely. Arencia is committed to ethical beauty practices. We do not test our finished products or ingredients on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a seamless checkout experience.