Returns & Exchanges

At Arencia Global, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Pack Your Items

  Ensure the products are in their original, unopened packaging and securely pack them in a sturdy shipping box to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label or use a tracked courier service to send your package back to our designated global fulfillment center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.